Welcome to the cleane.be privacy policy. Note that all references within this policy to "hallo q", "Q", "we", "us", or "our" refer to halloq.com.

We respect your privacy and we're committed to protecting the information we collect about you. This privacy policy describes how this website and our mobile apps collect and use information. By visiting this site and using the site's services, you consent to the collection, use and transfer of your information under the terms of this policy.

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INFORMATION WE COLLECT

On the basis of your consent, we collect and store information that you fill in using forms on our website. This information may include, but is not limited to, your name, email address, phone number, address, order details, feedback, and non-sensitive information concerning payments.

We may automatically collect general information about your visit including your IP address, browser type, and details about your operating system.

You have the right to request access to, rectification of, and erasure of the information we hold. We endeavour to respond within a month of your request.

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HOW DO WE USE YOUR INFORMATION

The information we accumlate is used to:

• Process orders

• Communicate with you

• Respond to feedback

• Keep the site safe and secure

 

We may disclose information, including personal information, to trusted third parties to help us provide the service and to authorities if we have a legal obligation to do so.

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ACCESS TO YOUR PERSONAL INFORMATION

Under GDPR, you are entitled to view, amend, or delete the personal information that we hold. Email your request to data@halloq.com.

 

COOKIE POLICY

Hallo Q  and/or third parties use cookies and tracking technologies to collect information about you. Cookies are small pieces of information that are stored on your computer and/or device. You need cookies enabled to use this website properly. For further information on cookies, including how to use your browser to block them and how to delete cookies already stored on your device, visit allaboutcookies.org.

The cookies used by Cleané and its partners are outlined below.

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Essential Cookies

These cookies are required to use the site. They help keep you logged into the website, process orders, and protect web forms.

Cookie name

Description

 

sessionid

Used to remember information when you move from page to page
 

cookieconsent

Used to track whether you have acknowledged our cookie policy notice

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Performance Cookies

These cookies help us track user engagement, improve our service and monitor system performance. The information collected is anonymous except where noted. For example, Cleané uses cookies such as Google Analytics cookies to help us understand how customers arrive at our website, browse or use our website and highlight areas where we can improve areas such as navigation, shopping experience and marketing campaigns.

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Hallo Q uses a specific cookie in order to facilitate the use of Google Analytics for gathering usage data about our site. If you choose to log in, we may use your unique user ID in combination with Google Analytics to track and analyse your use of the site. We do this only to better understand how you use Cleané, with a view to offering improvements for all users. Google Analytics cookies do not provide us with any personal information.

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Behaviourally targeted advertising cookies

The cookies set by the third parties Google Analytics Remarketing and Facebook Pixel help identify your interests and location in order to display more relevant, meaningful ads as you browse the internet. We do not send personal information to these third parties.

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By continuing to use the site, you are agreeing to the use of cookies on the site as outlined above. Please note that we don't have control over the cookies used by third parties.

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PAYMENTS

Payments are handled by Mollie, a third party company that provides secure payment processing. At no point are your sensitive credit card details stored on our systems.

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SAFETY AND SECURITY

Cleané believes in protecting your information just as we would want our information protected.  We take steps to protect your information from unauthorised access including making use of of SSL encryption throughout the site and restricting access to information by a password and/or secure key.

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Although we strive to ensure the security of your information, we cannot guarantee the protection of information from misuse, accidental disclosure, or unauthorised acts by others. Note that where you have chosen a password to protect your account, you are responsible for keeping it safe and confidential. You should keep it save and not share it with anyone else.

In the event that personal information is compromised as a result of a breach of security, Cleané will notify those persons whose personal information has been compromised, in accordance with the notification procedures in this Privacy Policy, or otherwise required by applicable law.

 

Sale of the business​

If our business is sold or integrated with another business, your details will be disclosed to our advisers and any prospective purchaser’s adviser and will be passed to the new owners of the business.

 

Child Protection​

We do not offer services to, or target, persons under the age of 13.  We will eliminate any information we receive from people we believe to be children under the age of 13 from our database and cancel those accounts.

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CHANGES TO OUR PRIVACY POLICY

We reserve the right to change this third policy without prior notice.

Any changes we may make to our privacy policy in the future will be posted on this page. We encourage you to check this page frequently to see if there are any updates or changes to our privacy policy

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Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

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CONTACT US

Should you have other questions or concerns about these  policies, please send us an email at service@cleane.be.